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MillionNovel > The Mech Touch > Chapter 1090 Customer Feedback

Chapter 1090 Customer Feedback

    As Ves gathered a round of feedback from his subordinates, his friends and his acquaintances, Phase 2 continued to transform the entire makeup of thepany.


    Aside from the disruptive organizational changes, thepany also underwent a metamorphosis in terms of values. Every single person underwent some form of indoctrination through a series of department-wide orpany-wide indoctrination sessions masquerading aspany events.


    Although the employees spent a significant time away from actual work due to these sessions, Ves considered it to be worth it because uniting the workforce around a single set of ideals mattered a lot in the future.


    Therger hispany grew, the more people he employed, the harder it would be to effect a change in his workforce’s shared identity.


    Right now, the vast majority of the LMC centered the headquarters and the underground manufacturing operation at the Mech Nursery. It was a lot easier to shift the direction of the entirepany when it still operated from a single location.


    The variouspany events that gathered various workers of thepany together slowly raised the importance of the LMC in their lives. Ves wanted them to be proud of working for the LMC. Being able to be a part of the LMC should be an honor!


    Aside from trying to establish a strong corporate culture, Ves also aimed to bond them together. He envied the shared camaraderie of the grant Vandals and Lydia’s Swordmaidens and wanted to establish something simr with the workers of his ownpany.


    "If a fellow worker from the LMC is in trouble, then his colleagues should do everything in their power to help! If thepany is being thrown in the mud in the media, then my subordinates should enthusiastically express their support! Thepany takes care of its people and its people take care of itspany!"


    That was harder said than done. At the end of the day, most people worked for apany simply so that they can earn a living. Trying to foster a shared identity that bonded different workers of apany together no matter their origin could not be forced.


    Yet that didn’t mean there wasn’t any means to encourage it from developing in the first ce.


    What Ves picked up from his time with the grant Vandals and Lydia’s Swordmaidens was that they both sustained their existence around a single overarching mission.


    The Vandals fought for much modest aims. They merely wanted to be appreciated by the Mech Corps again. The neglect andck of care by headquarters obviously stung the Vandals rather deeply. Their collective grievances oddly bonded them together around a single shared purpose to give the Vandals a better name and clear their sordid reputation in the military!


    As for the Swordmaidens, their female-focused development lent itself to carrying the banner of elevating the status of women in the frontier! While hardly anyone cared about gender in civilized space due to technology acting as the great equalizer, the frontier was not so bountiful.


    Theck of development and prosperity outside civilized space set back the status of women among the rough societies that emerged from there. The Swordmaidens gathered a bunch of deprived young women, raised them up in a brutal fashion and turned them into warrior maidens who all fought for the same cause, which was to empower every woman!


    Although Ves did not think they aplished all that much for women in the Faris Star Region, the high-sounding goal did seed in glueing the Swordmaidens even tighter together.


    Ves thought long and hard on which mission his LMC should carry as it continued to do business.


    "It’s not very inspiring to say that the main mission of the LMC is to make a lot of money selling war machines."


    Even though it pretty much encapsted the truth, Ves was not so crass to say so openly. Everypany needed to dress up its purpose with something that sounded much more nobler in order to make its workers feel good about their jobs.


    Therefore, thepany adopted a mission centered around its motto and core principles. Its goal was to provide every mech pilot a machine that they could depend upon. To Ves, thepany’s motto carried an even more special meaning after histest Mastery experience.


    The bond between Eloise and her Valiant Warden had reached the penultimate state ofplete resonance! The massive energy mech that they conjured up our of pure resonance was the truest expression of a living mech that Ves had ever seen!


    "They are true partners for life."


    Ves wanted to share the satisfaction that he gained from encountering a mech pilot who possessed a strong affection for her mech. Therefore, aside from thepany events that sought to validate the contributions made by thepany’s employees, they also organized several live customer feedback sessions.


    At this point into Phase 2, the LMC had just begun to conduct these sessions. Hundreds of workers gathered at the corporate auditorium that thepany had recently erected at itsplex at a time.


    They attended these mandatory sessions because Ves personally stressed the importance of connecting directly with their customers.


    "It’s not enough to receive a thank-you note on theirms or to hear some titudes from a projection." He said when he decided to push for these expensive sessions. "I want every worker from the LMC to meet a mech pilot or mech buyer in person who had a good experience with our products."


    With over ten-thousand mechs sold since its founding, the LMC gained a firm footing in the mechmunity. A significant amount of ckbeaks and Crystal Lords in the Bright Republic saw battle throughout the shortened war as their outfits encountered several raids during their missions.


    Although not every battle ended favorably, the amount of good stories that emerged from the war gave thepany more than enough options to reunite with. The LMC issued a lot of invitations to its customers to send their mechs and mech pilots to Cloudy Curtain to talk about their experiences with the LMC’s products.


    Not every mercenary corps or securitypany agreed to do so even after the LMC offered topensate for their time. Still, enough outfits epted the invitations to give every employee the opportunity to attend a customer feedback session.


    Ves brought Ketis along to attend the very first session. They entered the corporate auditorium early and sat in an enclosed space that looked above the main hall. Variouspany employees from every department slowly filed in and took their assigned seats. From senior managers to cleaning bot technicians, from locals who grew up in Cloudy Curtain to highly-skilled mech technicians who studied at Bentheim, the audience reflected the diverse makeup of thepany.


    "Why did you take me to your so-called customer feedback session, Ves?" Ketis asked a bit grumpily.


    "You need to get out more. There’s more to designing mechs than to study by yourself. There is a wholemunity out there that revolves around mechs. Now that you’re away from the Swordmaidens, you are no longer benefiting from exposure to mech pilots. Attending these sessions will remind you what our profession is really about."


    Lately, Ketis had been fully taken in by her vastly-improved learning capacity. With her old flighty tendencies suppressed by her improved concentration, she fully began to appreciate the benefits of absorbing huge amounts of knowledge.


    She was growing smarter and more knowledgeable by the day!


    As someone who had also been taken in by the pleasure of acquiring lots of knowledge rapidly, Ves knew how hard it was for a mech designer to resist its allure.


    While knowledge always yed a central role to mech designers, it was a mistake to neglect the other facets of the profession. Designing mechs never revolved around the mech designer. Instead, their fundamental role in society had always been to serve the mech pilots by providing them with the best mechs for the job!


    Ves believed that mech designers who locked themselves up in ab or library all day became wholly out of touch with the customer side of their profession. He did not wish for Ketis to develop into a mech designer who only spent her days locked up in her ivory tower.


    Once everyone arrived, the doors to the auditorium closed up. The obscuring screen that blocked the view of the stage at the front slowly faded away, revealing a pair of iconic-looking mechs!


    "It’s a ckbeak and a Crystal Lord!"


    Yes! How could his employees not feel the weight of their own efforts if they didn’t reunite with some of thepany’s products? The sight of the ckbeak and Crystal Lord, each of which had been recoated to adopt the colors and markings of their respective outfits, made an instant impression on their audience.


    The sighs and gasps of astonishment reflected the unique personality the mechs acquired after several years of intensive use. Every mech and mech pilot the LMC invited had all seen real action!


    The mech pilot of the ckbeak stepped forward first with a confident gait. "My name is Raymond Costa. I am a mech lieutenant of the Distant Pholons, a renowned mercenary corps based in the Green Neb region. I’ve been assigned to pilot a goldbel ckbeak for three years. Let me talk about my experiences with my ckbeak."


    Of all the ckbeaks out in the wild, the goldbel ckbeaks handcrafted by Ves exhibited the strongest X-Factor right out of the box! Paired with a steady mech pilot who worked for an active mercenary corps during a war, this ckbeak gained several opportunities to make a difference!


    "I love my ckbeak." Raymond dered emphatically. "It is the best knight mech that I’ve piloted by far. Even though many of my colleagues initially faulted our mercenarymander for purchasing such an expensive machine, I can tell you right now that the Distant Pholons did not waste a single credit!"


    With the impressive aura of the goldbel ckbeak washing over the audience, Raymond began to share some of his war stories. Everyone became enthralled by his tales as they unconsciously experienced theplex vors that the mech radiated.


    To Ves’ spiritual senses, the goldbel ckbeak’s X-Factor had already started to develop into its own unique direction. Each experience it went through with Raymond Costa left another mark on its spiritual existence, fostering its growth and strengthening it in a manner that benefited its mech pilot as well.


    "Perhaps the most harrowing battle during the war was when the Distant Pholons epted a mission from the Mech Corps to defend a strategic fuel refinery in the Bentheim region. The Vesians sent a detachment of mechs to raid the entire star system! Even as the system’s spaceborn assets were being trashed, the Vesians alsonded fourpanies of mechs onto the main to raid its local industries. The fuel refinery that we were tasked with guarding was one of their main targets!"


    Arge projector started streaming footage of the battle in the background. Raymond’s ckbeak yed a central role in this recording!


    "What happened?" Someone in the audience asked.


    "We’re lucky that we weren’t alone." Raymond grinned. "The Mech Corps stationed a couple of mechpanies at the cities, but once they saw the Vesians go straight for the fuel refinery, they needed at least an hour to reinforce us! Outnumbered two-to-one, our mercenary corps stood alone while outnumbered three-to-two against the Mech Legion!"


    Military mechs and mech pilots always held the edge overmercial mechs and mercenary pilots. The disparity in strength was a lotrger than the disparity in numbers!


    Raymond straightened his back and patted the foot of his ckbeak. "We are the Distant Pholons! We aren’t cowed so easily! We are better than that! We stood our ground and resisted the Vesian assault. Even so, the Vesians employed their coordination to deathly effect, forcing my buddies to eject again and again as their mechs got torn apart. The situation seemed dire and it appeared almost certain that we would be defeated before reinforcements managed to arrive."


    "What did you do?"


    "Since our defenses were being torn apart, we decided to abandon our static posture. We decided to go on the attack!" Raymond grinned. "My ckbeak and I led the charge! At that moment, I felt more alive and connected to my mech than ever before! With unrestrained ferocity, we mmed against the Vesians mechs! Perhaps we took out one of their officers early, because they were far too slow to react to our sudden assault!"


    "Did you manage to win?"


    "It cost us a lot, but we seeded in halting the Vesians long enough for reinforcements to arrive. The Vesian attackers had no choice but to cut their losses and run back to theirbat carriers!"


    The battle footage running behind his back corroborated his story. The ckbeak aggressively led the charge and endured a substantial amount of punishment in order to carry the Distant Pholons forward!


    Sitting besides Ves, even Ketis became engrossed with the story.
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