<h4>Chapter 745: Chapter 746: The Circle</h4>
[Chapter 746: The Circle]
In earlier times, the explosive poprity of a television show could only be illustrated through a long-term analysis of ratings trends. To understand viewer opinions, television stations had to rely on newspaper surveys and random telephone interviews. This method of gathering information was incredibly inefficient and often inurate.
However, with the rise of the inte in recent years, this situation changed rapidly. After the airing of <i>America''s Next Top Model</i>, although it didn''t generate much buzz in traditional media, its poprity among ordinary audiences became very apparent online.
The Yahoo forum section for <i>America''s Next Top Model</i> saw an influx of nearly 180,000 new members within just one week. The show became a hot search term on Yahoo''s search engine as well.
Cindy Crawford''s personal homepage enjoyed a significant surge in followers. Before the show aired, she only had about 10,000 fans, but within a week of the show''s premiere, this number skyrocketed to 120,000, and it continued to grow rapidly.
Since the personal homepage feature had only recently been introduced, while the overall user count was high, the socialworks rted to it were still in their developmental stages. Most popr figures only had fan bases in the low six figures, unliketer years when some reached hundreds of millions. Thus, thanks to the buzz generated by <i>America''s Next Top Model</i>, Cindy Crawford''s fan count far surpassed that of her contemporaries and even attracted attention from traditional media.
As the topic continued to gain traction, a week passed quickly. Based onst week''s viewer feedback, everyone felt confident about the ratings for the second episode.
However, when <i>America''s Next Top Model</i> second episode''s viewership stats were released, they exceeded all expectations. The peak viewership reached 3.5 million, with an average of 2.8 million, achieving a rating of 1.6, breaking every ratings record held by Lifetime Television.
While the viewership numbers didn''tpare with those ofwork television, the ratings for the key demographic of viewers aged 18 to 49 were impressive, particrly since <i>America''s Next Top Model</i> drew a primarily young female audience. The 1.6 rating even rivaled that of typical episodes aired on public television.
The production and promotion of <i>America''s Next Top Model</i> had always been closely linked with <i>Project Runway</i>. Spurred by the poprity of <i>America''s Next Top Model</i>, the premiere of <i>Project Runway</i> on the following Thursday also celebrated impressive numbers, with an average viewership of 2.6 million and a peak at over 3.1 million.
Although <i>Project Runway</i> was a fashion production show, under Eric''s guidance along with the <i>Survivor</i> team''s oversight, this reality program was far from the professional and rigid format viewers might have expected. Initially hesitant about this somewhat specialized reality show, audiences quickly embraced it, enjoying the contestants'' fiercepetitions and the transformative design process turning any material into gorgeous fashion.
As ratings climbed, traditional media quickly recognized the news potential in these two reality shows and began covering them, further amplifying the fame of <i>America''s Next Top Model</i> and <i>Project Runway</i>.
...
In the following weeks, the ratings for both reality shows showcased a parallel upward trend. In less than a month, both shows broke the 4 million average viewership mark simultaneously, with <i>America''s Next Top Model</i> being notably more popr than <i>Project Runway</i> -- the highest viewership for the fourth episode even climbed to 4.6 million.
Within a month, as the buzz from both reality shows spread, more and more people started to take notice of Lifetime Television. Driven by the viral conversations sparked by <i>America''s Next Top Model</i> and <i>Project Runway</i>, many began to search for Lifetime in their cable packages. When they discovered it wasn''t avable, numerous viewers opted to switch their cable subscriptions.
As a result, Lifetime''s subscriber count rose from 34.5 million to over 40 million in just one month. Those cable operators who carried Lifetime''s signal managed the transition smoothly. However, thosecking Lifetime were having a much harder time -- especially the unluckiest operator, Time Warner.
This all began during the initial nning of Lifetime''s reform. Once the two reality shows were greenlit, Jeffrey Katzenberg personally contacted executives from Comcast, Tele-Communications, and Time Warner, hoping they would expand the coverage of Lifetime''s signal.
However, since Lifetime had not yet made a significant impact, the major operators responded coolly to Katzenberg''s requests. Despite his efforts, the subscriber count only increased by a meager 3 million before <i>America''s Next Top Model</i> aired.
While Comcast and Tele-Communications remained indifferent to the rise or drop of Lifetime''s subscribers,rgely basing their decisions on viewership data, Time Warner''s response was quite different. Understandably concerned that Lifetime''s rise could pose a significant threat to their WBwork -- already catering to young viewers -- they opted not to cooperate in expanding Lifetime''s subscriber base. Instead, prior to the fall season, they shed Lifetime''s user count by 800,000 through package adjustments. Even more insidiously, those cutsrgely concentrated in major markets like New York and Los Angeles.
The stylish women in cities like New York and Los Angeles were a key demographic for both <i>America''s Next Top Model</i> and <i>Project Runway</i>. Once this news reached Katzenberg, he didn''t hold back from berating Time Warner''s cable division head over the phone.
...
As the weeks passed, the fallout from this heated topic continued. If <i>America''s Next Top Model</i> and <i>Project Runway</i> hadn''t been such hits, the 800,000 viewers denied Lifetime would have been inconsequential. But now, with both shows bing widespread conversation pieces among young women, anyone discussing a contestant''s unfortunate elimination on <i>America''s Next Top Model</i> or a stunning outfit from <i>Project Runway</i> faced the awkwardness of not being able to contribute to the conversation, leaving them entirely out of the loop.
In the U.S., cable operators maintained regional monopolies. Companies such as Comcast, Tele-Communications, and Time Warner strategically divided their territories to avoid unnecessarypetition. In remote areas, residents often had only one option for cable service.
In such situations, subscribers had to ept their fate. In contrast, major metros like New York and Los Angeles were fiercely contested markets, with plenty ofpetition preventing any monopolistic trends from taking root.
Consequently, those users unable to find Lifetime on Time Warner''s packages began switching to Comcast and Tele-Communications to watch <i>America''s Next Top Model</i> and <i>Project Runway</i>.
By October, when Time Warner''s cable division recounted its subscriber numbers, they were shocked to discover they''d lost 460,000 in just one month.
What does that number mean?
Time Warner''s total cable user base was only 15 million. After cutting 800,000 lifetime TV users, only 3 million users remained with ess to lifetime TV stations, which is the lowest level among the major operators. The root of all this, of course, is thepetitive rtionship between Time Warner and Firefly.
However, this one-month loss equated to 3% of Time Warner''s total user base. To put it into perspective, the entire year of 1994 saw Time Warner gain only 1.6 million subscribers. If this trend continued, Time Warner''s cable business could see itself regressing to levels from two or even three years prior.
Caught in a bind with a struggling summer film te, Terry Semel summoned Time Warner''s cable division head, delivering a stern reprimand after hearing the distressing news. Originally, Time Warner had nned to handle the situation discreetly, but somehow, the details slipped out into the public sphere.
Suddenly, headlines about "Time Warner''s Cable Business Decline" were dominating the media. While everyone recognized the situation stemmed from Time Warner''s attempt to suppress Lifetime''s growth, the strong rise of <i>America''s Next Top Model</i> and <i>Project Runway</i> seemed to backfire, costing them dearly.
If losing 3% of users in just one month was shocking, how much more would they lose over the year? This question lingered in the minds of many, especially the shareholders.
In response, the management began facing increasing pressure from various fronts. It became clear that someone would have to ept responsibility for the situation.
With Time Warner''s internal politics being as tangled as ever, the cable division epassed several factions, all aware of the origins of this debacle. If any otherpany faced this situation, they would likely handle it the same way. Consequently, this blowback couldn''t urately bebeled a management misstep. Terry Semel wouldn''t riskpounding the issue by stirring up further disputes internally, ultimately deciding to cast one of his top executives in the cable division as a scapegoat.
A few dayster, Time Warner announced that a vice president from the cable division would soon be resigning due to a poor decision, providing some semnce of ountability.
Yet, the matter was far from resolved. Lifetime''s visibility continued to skyrocket while Time Warner had lost 460,000 subscribers. If they didn''t quickly restore ess to Lifetime''s signal, the situation could worsen.
Cable operators ran on their terms, and licensing requirements dictated when awork could be carried. Everything hinged on which party had the upper hand.
After addressing external pressures and shareholder concerns, Terry Semel personally dialed up Katzenberg.
His call was routed to Katzenberg''s secretary, who returned with a familiar, frustrating response: "Mr. Katzenberg is unavable... and we''re not sure when he will be reachable."
After struggling to get through several times, Terry had little choice but to phone Robert Iger, who had just taken over leadership of Firefly Television.
Iger was eager to help but exined that A&E Cable Network was a joint venture with Hearst and operated as a distinct cable channel. Thus, he couldn''t intervene in Lifetime''s affairs.
With no way forward, Terry felt he had to reach out directly to Anne Sweeney, president of A&E.
Sweeney was more straightforward: "I''m sorry, Mr. Semel, but I don''t have the authority to make these decisions anymore."
Having been rebuffed three times in his office at Time Warner''s Manhattan headquarters, Terry was ready to throw his phone out the window in frustration.
Watching the gloomy sky beyond the office window, he took several deep breaths, attempting to calm down.
Terry understood this was Firefly''s way of retaliating against Time Warner''s earlier decisions, essentially leaving them in the lurch for months.
However, given the current situation, Time Warner could not afford to wait. If their cable subscribers dwindled by several hundred thousand next month, the me would undoubtedly fall on him as CEO.
As he pondered whether to personally fly to Los Angeles and engage Katzenberg directly, an idea struck him: Firefly''s youthful foundation, Eric Williams, was likely in East Hampton.
Though he had never visited, the address of Eric''s East Hampton estate was easy to find. After a few calls, he secured the details swiftly.
After some contemtion, Terry instructed his secretary to prepare a car. He nned to head to East Hampton himself. After all, as the absolute head of Firefly Group, securing Eric Williams'' direct agreement would far outweigh the exhaustion of navigating repeated discussions with Katzenberg and other superiors.
Moreover, even while he recognized Eric''s exceptional ability to build a significant enterprise in such a short time, Terry secretly believed that the younger man would be easier to negotiate with than the shrewd Katzenberg. After all, no matter how talented a person may be, navigating theplexities of running a business demands time and experience.
*****
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